AI Plugin Index
triage-ticket
Skill by agentscope-ai · updated · ★ 6.1k
First-response playbook for an inbound customer message — classifies the ticket, restates the issue, gathers missing context, and routes the reply. triage-ticket is published by agentscope-ai on GitHub.
Last commit 3 days ago
Apache-2.0: permissive, fine for commercial use
Clear description, installs from GitHub, 6,055 stars, original repository
No risky patterns in the files we checked
Install triage-ticket
Built from the published package, never by AIgit clone --depth 1 https://github.com/agentscope-ai/agentscope-java /tmp/agentscope-java && mkdir -p ~/.claude/skills && cp -r /tmp/agentscope-java/agentscope-examples/agents/agentscope-paw/src/main/resources/templates/customer-support/skills/triage-ticket ~/.claude/skills/triage-ticketRun in your terminal. Claude Code loads skills from ~/.claude/skills automatically.
git clone --depth 1 https://github.com/agentscope-ai/agentscope-java /tmp/agentscope-java && mkdir -p ~/.gemini/antigravity-cli/skills && cp -r /tmp/agentscope-java/agentscope-examples/agents/agentscope-paw/src/main/resources/templates/customer-support/skills/triage-ticket ~/.gemini/antigravity-cli/skills/triage-ticketAntigravity CLI loads skills from ~/.gemini/antigravity-cli/skills, or .agents/skills for one project.
Skills can run scripts on your machine. Some need an API key: check the README.
Weekly newsletter
Like triage-ticket? Get the best new skills every week
The best new tools, security warnings before you install something risky, and one practical tip. Free, three minute read.
Security check
ANo download-and-run commands, hidden instructions or signs of sending keys out were found.
Checked automatically: agentscope-examples/agents/agentscope-paw/src/main/resources/templates/customer-support/skills/triage-ticket/SKILL.md. This looks for known risky patterns and is not a full audit. How grades work
Inside the skill
-
SKILL.md2 KB
Alternatives to triage-ticket
All alternatives →
Read-only weekly digest across Google Calendar, Gmail, and Tasks with gog.
Use only when you need to look up team topology, worker phase, runtime state, or identity that is NOT available from the current message context. Do not use for standard task flows — the coordinator is the message sender, and the task room is in meta.json.room_id.
Track sent messages awaiting responses across communication channels
Restate the last message in plain human language, with no jargon.
Claw background job management using x agent run and x agent job. Use when the agent needs to offload complex or long-running tasks that would block the chat.
Inter-agent communication via the msg CLI. Use this when you need to send messages to other agent sessions, read incoming messages, or coordinate with other agents in tmux panes.
triage-ticket: common questions
How do I install triage-ticket?
Run the command above to copy the skill into ~/.claude/skills/. Claude Code picks it up automatically.
Is triage-ticket free?
The code is published under the Apache-2.0 licence. The service it connects to may have its own pricing.
Is triage-ticket safe to use?
It scores 84 of 100. Grades: maintenance A, licence A, quality A. Security check: grade A, no risky patterns found in the files checked. Review the code before you install. How grades work.
What are alternatives to triage-ticket?
Similar skills: gog-weekly-digest, organization, followups, bro.