AI Plugin Indexdirectline-chat vs triage-ticket
directline-chat and triage-ticket are both communication skills. triage-ticket scores higher (84 vs 74 out of 100). triage-ticket has more GitHub stars (6.1k), and triage-ticket was updated more recently (3 days ago). The table compares them side by side.
| directline-chat | triage-ticket | |
|---|---|---|
| Score | 74 / 100 | 84 / 100 |
| What it does | DEPRECATED: Use /copilot-studio:chat-with-agent instead — it auto-detects DirectLine vs M365 mode. This skill is kept for backwards compatibility only. | First-response playbook for an inbound customer message — classifies the ticket, restates the issue, gathers missing context, and routes the reply. |
| Publisher | Community: microsoft | Community: agentscope-ai |
| Grades | Maintenance A, Licence A, Quality B | Maintenance A, Licence A, Quality A |
| npm downloads a week | Not on npm | Not on npm |
| Runs | Skill | Skill |
| Works with | Claude Code, Claude apps | Claude Code, Claude apps |
| GitHub stars | 474 | 6,055 |
| Last commit | 15 Oct 2026 | 20 Oct 2026 |
| Licence | MIT | Apache-2.0 |
| Listed since | 20 Oct 2026 | 20 Oct 2026 |
| Install directline-chat | Install triage-ticket |
Questions
Is directline-chat or triage-ticket more popular?
triage-ticket has more GitHub stars: 6,055.
Can I use directline-chat and triage-ticket together?
Yes. AI assistants can load several skills at once. Install both and the assistant picks the right one for each task.