AI Plugin Index
Customer support
Plugin by anthropics · updated · ★ 31k
Customer support is a Claude Code plugin from Anthropic for support teams. It helps triage tickets, draft responses, package escalations, and turn resolved issues into knowledge base articles. Customer support is published by anthropics on GitHub.
Install Customer support
Built from the published package, never by AI/plugin marketplace add anthropics/knowledge-work-plugins
/plugin install customer-support@knowledge-work-pluginsType both lines inside Claude Code: the first adds the marketplace, the second installs the plugin.
Skills can run scripts on your machine. Some need an API key: check the README.
Last commit 2 days ago
Apache-2.0: permissive, fine for commercial use
Clear description, 31,421 stars, original repository
No risky patterns in the files we checked
About Customer support
The customer-support plugin is part of Anthropic's Knowledge Work Plugins collection. It is built to help with support work: triaging tickets, drafting responses, packaging escalations, and researching customer context. It can also turn resolved issues into knowledge base articles and self-service content.
The plugin is file-based and uses markdown and JSON, with no code or build steps. It connects to tools such as Slack, Intercom, HubSpot, Guru, Jira, Notion, and Microsoft 365 through MCP connectors. The source presents these plugins as generic starting points. It is aimed at customer support teams, who can adjust the skills and connectors to match their own tools and processes.
Written from the project's README and checked against it.
What Customer support can do
- Triage ticketsSorts incoming support tickets to help decide how to handle them.
- Draft responsesWrites draft replies to customer issues.
- Package escalationsPrepares escalations so they can be handed off to other teams.
- Research customer contextGathers background information about a customer before responding.
- Build knowledge base articlesTurns resolved issues into knowledge base articles and self-service content.
What you need
- Claude Code or Claude Cowork
- Access to connected tools such as Slack, Intercom, HubSpot, Guru, Jira, Notion, or Microsoft 365
Weekly newsletter
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Try asking
- Triage this batch of new support tickets by urgency and topic
- Draft a reply to this customer about their billing issue
- Package this bug as an escalation for the engineering team
Good to know
- The source describes these plugins as generic starting points that work best when customized for a company.
- Connector use depends on the external tools listed for this plugin.
Security check
ANo download-and-run commands, hidden instructions or signs of sending keys out were found.
Checked automatically: README.md. This looks for known risky patterns and is not a full audit. How grades work
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Customer support: common questions
What tools does the customer support plugin connect to?
The source lists Slack, Intercom, HubSpot, Guru, Jira, Notion, and Microsoft 365 as connectors for this plugin.
Can the customer support plugin create knowledge base articles?
Yes. The source says it can turn resolved issues into knowledge base articles and self-service content.
Do I need to customize the customer support plugin?
The source calls these plugins generic starting points. It recommends editing connectors and adding company terminology and processes so Claude fits your team.
How do I install Customer support?
Inside Claude Code, add the marketplace with /plugin marketplace add anthropics/knowledge-work-plugins, then install the plugin with the second command shown above.
Is Customer support free?
The code is published under the Apache-2.0 licence. The service it connects to may have its own pricing.
Is Customer support safe to use?
It scores 95 of 100. Grades: maintenance A, licence A, quality B. Security check: grade A, no risky patterns found in the files checked. Review the code before you install. How grades work.
What are alternatives to Customer support?
Similar plugins: Discord, Imessage, Telegram, Understand anything.